Terms Conditions

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All bookings are made subject to both Taxi Bookings terms below and the specific booking conditions of your relevant Travel Supplier. It is your responsibility to ensure that you have read, understood and agree both prior to booking.

Delays to Service

No responsibility or liability whatsoever can be accepted by Taxi Bookings for traffic congestion, road accidents, adverse weather conditions or other matters outside its reasonable control which may cause delay. Both parties expressly recognise in transport such as coach hire that buses can be late as a normal cause of business without negligence on behalf of the coach hire company (typically due to previous customer delays, traffic, accidents and mechanical problems).

If any driver is delayed by more than 60 minutes with one of our coaches getting to the passengers and we are unable to replace a delayed coach within 1 hour and 30 minutes and the client chooses to make their own alternative travel arrangements they may be entitled to a refund of the deposit paid to Taxi Bookings only. If for any reason the driver has to re-route the journey due to traffic, adverse weather conditions or any unforeseen reasons and cannot get the passengers to the destination on time, neither the driver or Taxi Bookings will be held liable for any loss incurred for e.g. missed flights, paying extra for alternative transport, missed events or lateness to meetings etc. Also if the vehicle allocated to the journey has a mechanical issue prior to the journey or on the journey and Taxi Bookings cannot find an alternative vehicle, Taxi Bookings will not be held liable for any loss incurred and will not pay out any compensation under any circumstance; at managements discretion they may allow the deposit to be refunded.

Cancellation Policy

If a booking is cancelled in writing by the Customer with more than 5 days left before the date of travel, other than the initial deposit paid by the Customer, the Customer will have no further costs to pay.

If a booking is cancelled by the Customer with less than 5 days’ notice, payment in full will be due to Taxi Bookings from the Customer.

Deposits are non refundable on bookings cancelled by the Customer. We are however prepared to roll over deposits onto alternative trips at the time of cancellation.

Travel Suppliers

Taxi Bookings act as an interface between you and various third party suppliers of travel services (“Travel Suppliers”) through which you can book the transport you need for your journey. When Taxi Bookings processes your booking the contract will be between you and the Travel Supplier. Taxi Bookings accepts no responsibility or liability for the acts or services provided by Travel Suppliers. Taxi Bookings acts only as an agent. Any journeys carried out with Taxi Bookings clients without pre-arrangement through Taxi Bookings booking staff will not be insured and the travel company will be liable for a 50% fee of the journey.

Damages / Spillage

Any damage/spillage caused by the passengers will be charged accordingly by the driver at a minimum rate of £25 this also includes soft drinks water wine spirits or any form of liquid.

Any fines for misuse, damage or spillages have to be paid in cash to the driver.

Drinking is not permitted unless it has been agreed prior to booking; also it MAY be allowed at drivers discretion but only if driver has agreed for passengers to do so.

Extra drop offs / re route / extra hours

Any extra drop offs which are not included on the initial booking will be charged at a minimum of £10-25 per drop at the drivers discretion, any amount charged will have to be paid in cash to the driver. If for any reason the customer requires extra stay by the driver, if the driver can accommodate their requirements, they have to pay £50 per hour minimum charge and an hourly rate of £50 thereafter.


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